Customer Service Advisor (Autotmotive)

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service team is seeking a Customer Service Advisor to enhance the customer experience by addressing their vehicle concerns and ensuring effective communication with the workshop. This role is ideal for individuals who value customer service and are eager to learn about vehicles while working in a team-oriented environment.

Qualifications

• Individuals with a customer-first mindset.
• Friendly, proactive team player.
• Possession of a valid Class 3 driving license is an advantage.

Responsibilities

• Assist customers and recommend service solutions.
• Act as liaison between customers and workshop.
• Deliver a positive customer experience during the service process.

Skills

Customer-first mindset

Communication

Problem-solving

Job description

Join our team as a Customer Service Advisor – where great service meets the automotive world!

If you enjoy helping people, solving problems, and have an interest in vehicles, this role is perfect for you.

Job Responsibilities:

• Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions
• Act as the key liaison between customers and the workshop to ensure clear and responsive communication
• Keep customers updated on job progress and repair timelines
• Handle daily intake of cars for servicing and manage service scheduling
• Deliver a positive customer experience from check-in to vehicle collection
• Support the workshop team by aligning service expectations with actual job progress
Perform other ad-hoc duties as assigned by the supervisor

Who This Role Suits:

• Individuals with a customer-first mindset
• People who enjoy communicating , solving problems , and making customers feel valued
• Those with an interest in cars who prefer working with people more than tools
  

Job Requirements:

• Singaporeans only
• Basic vehicle knowledge is preferable but not mandatory ; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving license is an advantage