Customer Service Advisor/Assistant

OPTIMA (DC) SOLUTIONS & SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Coordinator to manage customer complaints and service requests. In this role, you will be the vital link between customers and service operations, ensuring timely updates on repair progress and maintaining strong relationships with suppliers for parts procurement. Your organizational skills will be key in assisting the Operation Manager with resource allocation and planning. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to handle complaints and issues.
• Ability to coordinate with technicians and suppliers effectively.

Responsibilities

• Handle customer complaints and provide service quotations.
• Monitor repair progress and update customers on service issues.
• Assist Operation Manager in service-related planning.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

1. Handling of customers complaints and issues

2. Provide quotations for all service repair works

3. Monitor the progress of repair/service and keep customers updated on the repair service issues

4. Liaise with Service operation/technicians for all repair/customer service issues

5. Liaise with suppliers for parts purchases and assist in inventory of spare parts

6. Assist Operation Manager in all service related matters, including the planning and allocation of service resources

7. Coordinate with customers for technical issues to meet customer technical requirements