Customer Service Advisor

RN CARE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service company in Singapore is seeking a customer service representative to manage customer inquiries and complaints. Responsibilities include preparing quotations, coordinating with stakeholders, and providing timely solutions. Candidates must have at least one year of experience and a Nitec qualification. The role promises a supportive work environment and an opportunity for career growth.

Qualifications

• Minimum 1 year of working experience in customer service or administrative role.
• Ability to provide accurate information and advice to customers.

Responsibilities

• Identify and respond to customer needs.
• Handle customer complaints and provide appropriate solutions.
• Prepare quotations and raise Work Orders.

Skills

Customer service skills

Communication

Problem-solving

Education

Nitec and above

Job description

Job Description:

• In charge of identifying and responding to customers’ needs by providing accurate information and advice
• Responsible for handlingcustomer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Taking charge of preparing quotation and raise Work Orders as well as raising of job orders to workshops & contractors
• Responsible in coordination with internal and external stakeholders like customers, contactors, workshop & etc
• In charge of liaising with controllers & contractors on service/repair quality and price of work
• Taking charge in following up with workshop & contractors on the service and repair of the vehicles and feedback to customers
• Perform related duties as assigned.

Job Requirement:

• Min Nitec and above
• Min 1 year of working experience in customer service / administrative / support function

To submit your application, please apply online [e-mail] for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.

EA License No: 17C8900