Customer Service Adviser

Masters Career Consultancy Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Adviser to join their dynamic team in Macpherson. In this full-time role, you will play a key part in delivering exceptional service to clients, handling inquiries, and ensuring smooth operations. Your responsibilities will include providing after-sales support, discussing vehicle needs, and managing customer feedback. If you are customer-focused, proactive, and possess strong communication skills, this opportunity offers a chance to make a real impact in a supportive environment.

Qualifications

• Experience in scheduling repairs and planning resources.
• Basic knowledge of car components and repair estimates.

Responsibilities

• Provide excellent after-sales support and address service inquiries.
• Discuss vehicle needs with customers and create detailed quotes.
• Input service transactions and manage customer feedback.

Skills

Customer Service

Communication Skills

Problem Solving

Administrative Skills

Education

GCE O Level

NITEC/Diploma in Automotive Technology

Job description

About the role

This is a full-time Customer Service Adviser role based in Macpherson, Central Region. As the Customer Service Adviser, you will be an integral part of the team. In this position, you will be responsible for delivering exceptional customer service and support to our valued clients.

What you'll be doing

• Provide excellent after-sales support and address service bookings, inquiries, and complaints.

• Discuss vehicle needs with customers, create detailed quotes, and keep them updated on their service status.

• Input service transactions, generate reports as needed, and manage payments and customer feedback.

• Build trust with customers, recommend suitable services, and follow up on job completion and feedback.

Requirements:

• Have at least a GCE O Level or NITEC/Diploma in Automotive Technology, and experience in scheduling repairs and planning resources.

• Basic Knowledge of car components and repair estimates, solve problems effectively, and know the motor insurance claim process.

• Customer-focused, proactive, organized, detail-oriented. Strong communication and administrative skills.

• Able to work on 5.5 days work week

• Hold a valid Class 3 driving license.