Customer Service Administrator (1-year contract)

Jtron (SAP) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Singapore-based company is looking for a Customer Service Executive to manage quotations, order fulfillment, and client communications. The ideal candidate should have a diploma in Business Administration, excellent interpersonal skills, and be proficient in both English and Mandarin. This role involves ensuring compliance with company policies and streamlining order management tasks within a 5-day work week.

Qualifications

• Minimum Diploma in Business Administration or a related discipline.
• Candidates without experience are welcome; 1 year of customer service experience is an advantage.
• Good spoken and written English and Mandarin skills.

Responsibilities

• Serve as the main contact for customers and partners in Asia.
• Respond to quotation requests while ensuring compliance with policies.
• Monitor exception orders and take actions to meet delivery schedules.

Skills

Interpersonal skills

Customer handling skills

Analytical mindset

Planning skills

Good communication skills

Telephone techniques

Spoken English

Written English

Mandarin

Education

Diploma in Business Administration or related discipline

Job description

Job Description

• The focal point for external customers & business partners in Asia on quotations, order acceptance, order fulfilment, part returns management & collections follow-up.
• To respond to quotation requests & ensure that pricing, discounts, terms & conditions comply with company policies.
• To ensure that business controls are in place for order entry & compliance of order acceptance with corporate marketing policies.
• To communicate & negotiate with external customers & divisions on products delivery dates.
• To pro-actively monitor exception orders & ensure appropriate contingent actions are taken to meet delivery schedule
• To implement key processes in Customer Services & be pro-active in initiating & leading projects to improve & streamline order management tasks.
• Order management - closing of orders and invoicing.

Qualifications

• Min. Diploma in Business Administration or a related discipline, or its equivalent.
• Candidates without experience are welcome to apply. Minimum 1 year of call centre/customer service experience will be an added advantage.
• Good interpersonal & customer handling skills.
• Good spoken & written English & Mandarin (communication with Chinese customers)
• Good communication skills & telephone techniques.
• Analytical mind with good organisational & planning skills.
• Working location: Ang Mo Kio
• Working hrs: 9.00 am to 6.00 pm (5-days work week)