Customer Service Administrator

KALEIDOSCOPE THERAPY CENTRE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Kaleidoscope Therapy Centre is seeking a warm and detail-oriented Customer Service Administrator to join our team. This role entails managing client interactions and administrative tasks while contributing to a supportive environment for children with developmental differences. Ideal candidates will have strong organizational skills, experience in customer service, and proficiency in MS Office. If you're ready to make a difference, apply today!

Benefits

Competitive salary based on experience

Meaningful and supportive work environment

Training and development opportunities

Collaborative team culture

Qualifications

• Previous experience in a receptionist, administrative, or customer service role.
• Strong organizational and multitasking abilities.
• Good command of English; fluency in Mandarin is a bonus.

Responsibilities

• Greet and assist clients and families professionally.
• Address inquiries via phone, email, and in-person.
• Prepare invoices and process payments accurately.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Proactive problem-solving

Tools

MS Office

Job description

Job Overview:

Kaleidoscope Therapy Centre is seeking a warm, organized, and detail-oriented Customer Service Administrator to join our team. As the first point of contact for clients and families, you will play a vital role in creating a welcoming environment while supporting the clinic’s daily administrative operations. Your responsibilities will include managing scheduling, responding to customer queries and handling billing and payments.

Key Responsibilities:

• Reception and Client Interaction: Greet and assist clients, families, and visitors with professionalism and empathy, ensuring they feel welcomed and well-supported.
• Customer Queries: Address inquiries through phone, email, and in-person communication with promptness and courtesy.
• Billing and Invoicing: Prepare and issue invoices, process payments, and maintain accurate financial records.
• Payment Follow-Up: Maintain oversight of outstanding payments, sending reminders and following up professionally to ensure timely collection.
• General Administrative Tasks: Keep records up to date, maintain internal systems, and support the broader administrative needs of the clinic.

Key Requirements:

• Previous experience in a receptionist, administrative, or customer service role (experience in healthcare/therapy settings is an advantage).
• Strong organizational and multitasking abilities, with attention to detail.
• Proficiency in MS Office (Excel, Word, Outlook).
• Excellent communication and interpersonal skills.
• Good command of English (written and spoken); fluency in Mandarin is a bonus.
• Proactive approach to problem-solving and a high degree of accountability.

What We Offer:

• Competitive salary based on experience
• A meaningful and supportive work environment where you contribute to making a difference in children’s lives
• Training and development opportunities
• Collaborative and inclusive team culture

About Kaleidoscope Therapy Centre:

Kaleidoscope Therapy Centre is a leading provider of early intervention and therapy services for children with developmental differences in Singapore. We work closely with families and preschools to provide individualized support, empowering children to thrive in their learning and developmental journeys. Join our passionate team and be part of a mission to help children unlock their full potential.