Customer Service Administrator

Mr Shopper Studio; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service firm in Singapore is seeking a proactive Customer Service Administrator to manage incoming client leads and data entry. You'll ensure a seamless experience for clients, support internal teams, and assist with festive arrangements. Ideal candidates are detail-oriented with strong communication skills and must be proficient in English. Familiarity with CRM tools is a plus.

Qualifications

• Must be proficient in English. Ability to communicate in Mandarin is preferred.
• Familiarity with CRM tools or ability to learn quickly.
• Able to multitask and respond promptly during working hours.

Responsibilities

• Manage incoming leads from WhatsApp and social media.
• Verify authenticity of new leads and capture client information.
• Input qualified leads into the CRM system.
• Provide customer service to walk-in clients.
• Prepare weekly internal meeting PowerPoint slides.

Skills

Strong communication and follow-up skills

Friendly and professional customer service mindset

Detail-oriented

Proficient in Microsoft PowerPoint

Proficient in Excel

Tools

CRM tools

WhatsApp Business

Social media tools

Job description

Job Summary

We’re looking for a proactive and detail-oriented Customer Service Administrator to handle incoming client leads, manage CRM data entry, follow up with internal teams, and support front-of-house interactions. This role is critical to ensuring a seamless experience for our prospective clients from first contact to meeting setup.

Job Responsibilities

• Monitor and manage incoming leads from WhatsApp and social media messaging platforms

• Contact new leads to verify authenticity and capture required client information.

• Input qualified leads into the CRM system

• Follow up with designers regarding appointment arrangements

• Provide polite, professional customer service to walk-in clients and general enquiries

• Support basic complaint resolution and escalate serious issues where needed

• Prepare weekly internal meeting PowerPoint slides

• Assist in planning and supporting festive arrangements and internal team events

• Track & provide weekly lead and sales status updates to the Director or Operations Head
  
  

Job Requirements

• Strong communication and follow-up skills (written & spoken)

• Friendly and professional customer service mindset

• Familiarity with CRM tools (or ability to learn quickly)

• Proficient in WhatsApp Business & social media tools

• Detail-oriented and good at status tracking

• Proficient in Microsoft PowerPoint & Excel for internal reporting

• Must be proficient in English. Ability to communicate in Mandarin is preferred as the role may require liaising with Mandarin-speaking clients via WhatsApp or social platforms

• Able to multitask and respond promptly during working hours