Customer Service & Administrative Executive

ANAKE RETAIL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a fast-growing skincare brand as a Customer Service & Administrative Executive. In this vibrant environment, you will manage customer inquiries, handle administrative duties, and contribute to enhancing customer experience. If you have a passion for the beauty industry and strong interpersonal skills, apply now!

Benefits

Fun & vibrant environment

Exciting benefits

Fully stocked pantry

Qualifications

• Minimum 2 years of experience in customer service and administrative roles.
• Experience in the beauty wellness and F&B industry preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle customer complaints and service recovery with tact.
• Manage client records and ensure accuracy.
• Assist in exploring and executing a customer loyalty program.

Skills

Organized

Detail-oriented

Customer-first mindset

Problem-solving

Analytical abilities

Strong interpersonal skills

Strong communication skills

Tools

CRM software

Scheduling systems

Job description

About Anake

Anake is your personal guide, from making sense of your skin’s genetic blueprint, to gaining a deeper knowledge of who you are, we are committed to tailoring a complete skincare regime that perfectly complements your genes. We aim to help everyone optimise their skin health through powerful and innovative technologies that make us the most preferred beauty brand.

For more information, please visit www.anake.com.sg

Why Join Us

Love skincare? Obsessed with helping others feel confident in their skin? We’re on the lookout for friendly, passionate, and reliable individuals to be the voice of our fast-growing skincare brand as part of our Customer Service team! If you’re a people-person with a love for beauty and glowing skin, we want YOU!

Bonus perks!
You’ll be joining a fun, supportive team with a fully stocked pantry (snack lovers, we see you!)

Job Description

We are looking for highly motivated Customer Service & Administrative Executive who will push themselves to go past your limits to achieve greater heights and grow with the company as it expands into an international powerhouse.

Responsibilities

• Handle all incoming phone calls and emails in a professional and timely manner.
• Retrieve and manage client records, ensuring accuracy and confidentiality.
• Handle customer complaints and service recovery with tact and professionalism.
• Schedule and manage facial appointments; coordinate with therapists to ensure proper timing and allocation.
• Ensure all facial service records and treatment histories are updated and accurate in the system.
• Assist in exploring, planning, and executing a customer membership/loyalty programme.
• Set up new client packages in the system.
• Provide detailed and accurate information to clients regarding services, promotions, and ongoing packages.
• Conduct follow-ups with clients for feedback and ensure post-service satisfaction.

Administrative Duties:

• Administrative support to Finance and HR team, including filing, scanning, and data entry.
• Assist in preparing and maintaining reports, service records, and customer files.
• Assist with ad-hoc tasks and projects as required by the management team.

Job Requirements

• Minimum 2 years of experience in customer service and administrative roles, preferably in the beauty wellness and F&B industry.
• Experience in scheduling systems and CRM software is preferred.
• Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
• Strong interpersonal skills and a customer-first mindset.
• Excellent problem-solving and analytical abilities to address client concerns and find appropriate solutions
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to client needs
• Ability to work independently and collaboratively in a fast-paced environment

Job Details

• Mondays to Fridays – Office hours at our River Valley office
  Saturdays – Half-day, WFH
• Salary Range: $2200 - $2800 (Based on experience)
• Fun & vibrant environment
• Exciting benefits