Customer Service & Admin Officer

EL Connect - Full Time Jobs; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A reputable company in Singapore is seeking a Customer Service Representative to handle inquiries and orders through multiple platforms. The ideal candidate must be a trustworthy team player who excels in managing tasks efficiently. This role emphasizes effective communication and organizational skills, ensuring customer satisfaction and accurate order processing.

Qualifications

• Team player with a collaborative mindset.
• Trustworthy, honest, and reliable in handling responsibilities.

Responsibilities

• Professionally handle incoming calls and assist customers.
• Process customer orders from various platforms using the ERP system.
• Address inquiries and complaints, providing appropriate solutions.

Skills

Customer Service

Time Management

Collaboration

Job description

Roles & Responsibilities

Job Responsibilities:

• Professionally handle incoming calls, providing prompt and courteous assistance to customers.
• Respond to orders and inquiries via email and WhatsApp in a timely manner.
• Process customer orders from Shopee, Lazada, and the company’s e-store using the ERP system.
• Address customer inquiries and complaints, offering appropriate solutions within the required timeframe and ensuring follow-ups for resolution.
• Assist colleagues in verifying Delivery Orders (DOs) and invoices for accuracy before processing.
• Maintain organized and up-to-date filing of documents.
• Effectively manage multiple tasks, prioritize workload and optimize time management.

Job Requirements:

• Team player with a collaborative mindset.
• Trustworthy, honest, and reliable in handling responsibilities.