Customer Service & Admin Executive

SPORTS SCHOOLING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A thriving sports organization is seeking a proactive Customer Service & Admin Executive to enhance operations and support families. Key responsibilities include assisting on-site, managing class operations, and ensuring excellent communication. This role requires good multitasking and organizational skills while working in a child-focused environment.

Qualifications

• Prior experience in customer service and/or administrative support.
• Strong communication skills, both written and verbal.
• Able to multitask and remain calm under pressure.

Responsibilities

• Greet and assist parents, students and coaches on-site.
• Mark attendance and help manage class operations.
• Respond to emails, messages, and phone calls professionally.

Skills

Communication

Multitasking

Reliability

Tools

Google Workspace

Microsoft Office

Job description

Sports Schooling is looking for a proactive and organised Customer Service & Admin Executive to join our growing team.

If you're someone who enjoys supporting families, working with children’s programmes, and ensuring operations run smoothly, we'd love to hear from you.

Location: Multiple locations (fixed site rotation)

Working Hours:

Mon, Wed, Thu & Fri: 10am - 7pm

Sat or Sun: 7.30am - 6pm (with 2.5hr lunch break)

Off days: Tue & Sun

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Key Responsibilities:

• Greet and assist parents, students, and coaches on-site with enquiries and operational needs
• Mark attendance and help manage class operations and scheduling changes
• Respond to emails, messages, and phone calls in a timely and professional manner
• Assist with trial class bookings, registration, make-up class requests, and payments
• Monitor and maintain inventory of office supplies, pantry items, merchandise, and first aid across all locations
• Coordinate procurement, delivery, storage, and distribution of items as needed
• Ensure the reception/front desk area is clean, presentable, and welcoming
• Support the implementation of safety protocols and compliance at venues
• Handle programme-related communications (e.g., registration, payment follow-ups, memos before/after camps)
• Help ensure the smooth day-to-day running of swim programmes and seasonal camps

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Requirements:

• Prior experience in customer service and/or administrative support
• Strong communication skills, both written and verbal
• Able to multitask and remain calm under pressure
• Organised, reliable, and able to work independently
• Comfortable working with families and children
• Familiarity with basic office software (e.g., Google Workspace, Microsoft Office)
• Willingness to work weekday evenings and weekends

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If you’re passionate about providing excellent service and enjoy being part of a dynamic, child-focused environment, please send your CV to [e-mail].

We look forward to hearing from you!