Customer Service Admin

KitchenBox Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading local company in Singapore is seeking a Full time Customer Service Admin to handle customer inquiries through calls, emails, and chats. The ideal candidate should have 2-3 years of relevant experience. Responsibilities include resolving issues, managing customer data, and processing orders. Expected salary ranges from $1,600 to $2,500 per month.

Qualifications

• 2-3 years of relevant work experience required for this role.

Responsibilities

• Answering phone calls, emails, and live chat messages from customers.
• Investigating customer issues and identifying the root cause.
• Maintaining accurate customer information in the system.
• Processing customer orders and monitoring order status.
• Escalating complex complaints to appropriate personnel.
• Tracking key customer service metrics like satisfaction.
• Ensuring customer service interactions adhere to company standards.
• Working closely with other departments to address customer needs.
• Completing any other ad hoc duties.

Job description

KitchenBox Pte Ltd is hiring a Full time Customer Service Admin role in Ang Mo Kio, Singapore. Apply now to be part of our team.

KitchenBox Pte Ltd is hiring a Full time Customer Service Admin role in Ang Mo Kio, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning
• 2-3 years of relevant work experience required for this role
• Expected salary: $1,600 - $2,500 per month

- Handling customer inquiries:

Answering phone calls, emails, and live chat messages from customers to address questions, concerns, and complaints.

- Issue resolutions:

Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.

- Customer data management:

Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.

- Order processing and tracking:

Processing customer orders, monitoring order status, and communicating updates to customers.

- Complaint management:

Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.

- Performance monitoring:

Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.

- Quality assurance:

Ensuring customer service interactions adhere to company standards and guidelines.

- Collaboration with other departments:

Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.

- Any other ad hoc duties.

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