CUSTOMER SERVICE

Borr Drilling; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the drilling sector is seeking a Customer Service Assistant to manage shipping inquiries and bookings. This position entails coordinating with agents, ensuring compliance with shipping requirements, and maintaining administrative duties. The ideal candidate should have strong communication skills, attention to detail, and possess GCE 'N' or 'O' Level qualifications. This role is important for supporting a customer-focused environment within the logistics team.

Qualifications

• Experience in customer service is required.
• Ability to converse in English & Mandarin.
• Familiarity with relevant computer applications and administrative procedures.

Responsibilities

• Handle shipping and airfreight inquiries and responsible for shipment booking.
• Monitor shipments to ensure compliance with shipping requirements.
• Compile weekly and monthly reports.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Communication skills

Education

GCE ‘N’ or ‘O’ Level

Job description

Key Duties, Roles & Responsibilities :

The employee’s duties and responsibilities as Customer Service Assistant shall be as the following:

• Handle shipping and airfreight inquiries from customers and responsible for shipment booking.

• Responsible for shipment booking, Declaration of import and export Permits, Applying for Form D, C.O. etc. & DG cargoes

• Coordinates with agents and shippers on shipment arrangement.

• To monitor shipment and ensure orders are shipped according to shipping requirement.

• Arrange transportation for local cargo delivery and liaise with warehouse for the packing, stuffing or unstuffing of cargoes.

• Compile weekly and monthly report.

• To perform Data Entry, Job Creation, Billing, General Administrative or any Adhoc duties/tasks assigned

Need someone with experience in this field.

Education and Experience

• GCE ‘N’ or ‘O’ Level
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications and administrative procedures
• Able to converse in English & Mandarin

Key Competencies

• Possess good interpersonal skills, listening & communication skills
• Attention to detail and accuracy
• Customer service oriented
• Able to work under stress and pressure