Customer Service

Noble Technology & Engineering (Pte. Ltd.); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the tech and engineering sector is hiring for a position focused on maintaining system operation and customer service. Ideal candidates should possess strong administrative skills, excel in communication, and demonstrate a commitment to delivering high-quality service in a fast-paced environment. Shifts are rotating 12 hours to ensure coverage, and candidates must be Singaporean.

Qualifications

• Strong administrative and customer service skills.
• Ability to work on a 12-hour rotating shift.
• Strong communication skills with diverse individuals.

Responsibilities

• Maintain system dashboard for seamless customer service.
• Conduct proactive system monitoring and administration.
• Respond to inquiries related to applications and refunds.

Skills

Customer Service

Administrative Skills

Communication Skills

Attention to Detail

Reliability

Tools

Microsoft Office

Job description

Location: Central (North) Area

Job Responsibilities:

• Maintain the operation of the system dashboard/portal to ensure seamless customer service delivery.
• Conduct system monitoring and administration tasks to address potential issues proactively.
• Respond swiftly to calls when activated and investigate disturbances, ensuring timely resolution.
• Address all inquiries related to seasonal applications, refund matters, and changes of particulars promptly and effectively.
• Communicate with users via email, telephone, and the portal to provide assistance and resolve issues.
• Ensure the production of daily/monthly reports showcasing occurrences, including email reports and call tracking.

Requirements:

• Possess strong administrative skills in customer service operations.
• Ability to work on a rotating 12-hour shift schedule.
• Strong communication skills, including the ability to speak clearly and relate effectively with people from diverse backgrounds.
• Carry out functions professionally, maintaining a high level of service quality.
• Excellent customer service skills to ensure a high degree of customer satisfaction.
• Highly energetic, confident, reliable, punctual, and proactive individual.
• Ability to pay attention to detail and perform tasks accurately.
• Strong knowledge of and ability to use Microsoft Office and computer systems.
• Must Be Singaporean.

Working Hours:

• Rotating 12-hour shifts to ensure continuous coverage.