Customer Service

MOTION MEDIA WORKS; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Join a fast-growing Event Audio-Visual Equipment Rental company as a Customer Service & Admin Representative. Be the linchpin of event delivery and customer experience, handling inquiries, managing bookings, and providing top-notch service. Competitive salary up to S$3,500 with growth-focused team culture awaits you.

Benefits

Annual performance bonus

Opportunity to shape processes and improve operations

Qualifications

• 1–3 years’ experience in customer service, admin, or coordination roles required.
• Strong attention to detail and excellent organisational skills necessary.
• Professional spoken and written English proficiency is a must.

Responsibilities

• Deliver friendly, professional customer service via WhatsApp, email, and phone.
• Manage bookings, venue access, and other administrative tasks.
• Coordinate with customers, venues, suppliers, and internal teams for seamless event fulfillment.

Skills

Organisational skills

Attention to detail

Customer service

Education

Diploma in Business, Event Management, or a related field

Tools

Microsoft Office

Google Workspace

CRM tools

Job description

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$3,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

We’re hiring highly organised, detail-driven, passionate individuals to start immediately!

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness, collaboration, humility, and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

What You’ll Do:

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

What We’re Looking For:

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Why Join Us?

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commensurate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.