Customer Service

SIN OCEAN PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A dynamic customer service company in Singapore is seeking a Customer Service Executive to enhance customer experience through prompt support and continuous improvement. The ideal candidate should have a degree, at least 2 years of relevant experience, and proficiency in Mandarin. This role offers a supportive environment with opportunities for bonuses based on performance.

Benefits

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Qualifications

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Proficient in Microsoft Office applications.

Responsibilities

• Address customer feedback promptly and professionally.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, and invoices.
• Attend to customer inquiries in a timely manner.
• Coordinate with internal departments to fulfill customer requests.

Skills

Excellent written and verbal communication

Problem-solving skills

Customer-centric mindset

Proficiency in spoken Mandarin

Proficient in Microsoft Office

Education

Degree in any field

Job description

Job Highlights

Walking distance to Lavender MRT / Kallang MRT / Bendemeer MRT

Perfect Attendance Bonus

Good Performance Bonus

Long Service Bonus

Project Bonus

Position Overview
We are seeking a detail-oriented and experienced Customer Service Executive to join our team. The ideal candidate will play a key role in delivering excellent customer service and enhancing the overall customer experience through prompt support and continuous process improvement.

Job Description
Reporting to the Head of Customer Service, the successful candidate will be responsible for the following:

• Address customer feedback promptly and professionally to ensure high levels of satisfaction.
• Identify and implement process improvements to enhance customer experience.
• Prepare sales quotations, sales orders, delivery orders, invoices, and other relevant documents.
• Attend to customer inquiries across various channels in a timely and courteous manner.
• Ensure the accurate and timely processing and execution of customer orders.
• Coordinate with internal departments and third parties to fulfill customer requests.
• Maintain strong customer relationships by providing accurate product information and dedicated sales support.
• Handle and resolve customer complaints and feedback efficiently.
• Generate monthly customer statements and monitor payment statuses.
• Perform any ad-hoc duties as assigned by the department head.

Requirements

• A minimum of a Degree in any field.
• At least 2 years of relevant experience in customer service or administrative roles.
• Excellent written and verbal communication skills.
• Proficiency in spoken Mandarin is required, as the role involves handling feedback from Mandarin-speaking customers.
• Strong problem-solving and conflict resolution skills.
• Proficient in Microsoft Office applications, especially Word, Excel, and PowerPoint.
• Ability to perform under pressure in a fast-paced environment.
• A customer-centric mindset with a passion for delivering excellent service.
• Meticulous, detail-oriented, and process-driven.
• Patient, empathetic, and adaptable in handling different customer situations.

Working Hours
Monday to Friday: 8:00 AM – 5:00 PM
Alternate Saturdays: 9:00 AM – 4:00 PM

We regret that only shortlisted candidates will be notified.