Customer Serivce

MARINET SERVICES PTE LTD; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this full-time role, you will be the face of the company, delivering exceptional support and assistance to valued clients. Your responsibilities will include addressing customer inquiries, resolving issues, and collaborating with teams to improve service delivery. With a commitment to innovation and customer satisfaction, this company offers a supportive work environment where your contributions will make a real difference. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Competitive salary

Performance-based bonuses

Comprehensive medical coverage

Qualifications

• 2+ years of experience in customer service or client-facing roles.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond to customer inquiries and resolve issues efficiently.
• Collaborate with teams to enhance customer experience.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Team Collaboration

Job description

About the role

We are looking for an exceptional Customer Service professional to join our team at MARINET SERVICES PTE LTD'. As a Customer Service Representative, you will be the face of our company, responsible for providing outstanding support and assistance to our valued clients. This full-time role is based in the Tuas West Region.

What you'll be doing

• Responding to customer inquiries and complaints in a prompt, professional and empathetic manner

• Providing accurate information and resolving customer issues efficiently

• Maintaining detailed records of customer interactions and transactions

• Identifying opportunities to enhance the customer experience and making recommendations for improvements

• Collaborating with cross-functional teams to ensure seamless service delivery

• Adhering to company policies and procedures to ensure compliance

What we're looking for

• At least 2 years' experience in a customer service or client-facing role

• Excellent communication and interpersonal skills, with the ability to build rapport with customers

• Strong problem-solving and decision-making abilities

• Comfortable working in a fast-paced, dynamic environment

• Ability to work collaboratively as part of a team

What we offer

At MARINET SERVICES PTE LTD', we are committed to providing our employees with a supportive and enriching work environment. Our comprehensive benefits package includes:

• Competitive salary and performance-based bonuses

• Comprehensive medical coverage

About us

MARINET SERVICES PTE LTD' is a leading provider of maritime services, offering a wide range of solutions to the shipping industry. With a strong focus on customer satisfaction, we are dedicated to delivering high-quality services that exceed our clients' expectations. Our team of passionate and skilled professionals are the driving force behind our success, and we are committed to fostering a culture of innovation and collaboration.

If you are excited about the prospect of joining our team and making a meaningful contribution to our success, we encourage you to apply now.