Customer Resolution Services Manager – Regional

PERSOL; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PERSOL in Singapore is seeking a Customer Resolution Services Manager - Regional to lead our regional customer support operations. You will manage the regional team, analyze trends, and drive improvements to deliver exceptional service.

The role requires strong leadership, CRM experience, and excellent communication skills. Based in Singapore, this office-based position focuses on developing policies and collaborating with cross-functional teams to ensure consistent service delivery and

Qualifications

• Minimum 5 years of experience in customer service management.
• Proven leadership skills in team management.
• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage the regional customer resolution team.
• Analyze trends and implement process improvements.
• Resolve escalated customer issues efficiently.
• Develop policies for consistent service delivery.
• Collaborate with cross-functional teams for seamless operations.
• Monitor KPIs and report performance metrics.

Skills

People management

Data analysis

Customer service

Communication

Tools

CRM software

Job description

We're Hiring: Customer Resolution Services Manager - Regional!

We are searching for an experienced and proactive Customer Resolution Services Manager to lead our regional customer support operations in Singapore. If you have a strong background in managing teams, optimizing processes, and delivering exceptional customer experiences, we want you to join us and drive impactful solutions across our organization.

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Customer Resolution Services Manager - Regional

What You'll Do:

• Lead and manage the regional customer resolution team
• Analyze trends and implement process improvements
• Resolve escalated customer issues efficiently
• Develop policies for consistent service delivery
• Collaborate with cross-functional teams for seamless operations
• Monitor KPIs and report performance metrics

What We're Looking For:

• Minimum 5 years of experience in customer service management
• Proven leadership skills in team management
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Experience with CRM systems and data analysis