Customer Resolution Services Manager – Regional

Tap Growth ai; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Tap Growth ai in Singapore is seeking a proactive Customer Resolution Services Manager to lead our regional customer support operations from our office in Singapore. You will drive service excellence, optimize resolution processes, and ensure consistent customer experiences across the region.

The role requires strong leadership, analytics, and collaboration with cross-functional teams to resolve escalated issues, monitor KPIs, and implement scalable policies that improve outcomes for customers

Qualifications

• 5+ years of experience in customer service management.
• Proven leadership and team management abilities.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage the regional customer resolution team.
• Analyze trends and implement process improvements.
• Resolve escalated customer issues efficiently.
• Develop policies for consistent service delivery.
• Collaborate with cross-functional teams for seamless operations.
• Monitor KPIs and report performance metrics.

Job description

We're Hiring: Customer Resolution Services Manager - Regional!

We are searching for an experienced and proactive Customer Resolution Services Manager to lead our regional customer support operations in Singapore. If you have a strong background in managing teams, optimizing processes, and delivering exceptional customer experiences, we want you to join us and drive impactful solutions across our organization.

Location: Singapore, Singapore

Work Mode: Work from Office

Role: Customer Resolution Services Manager - Regional

What You'll Do:

• Lead and manage the regional customer resolution team
• Analyze trends and implement process improvements
• Resolve escalated customer issues efficiently
• Develop policies for consistent service delivery
• Collaborate with cross-functional teams for seamless operations
• Monitor KPIs and report performance metrics

What We're Looking For:

• Minimum 5 years of experience in customer service management
• Proven leadership skills in team management
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Experience with CRM systems and data analysis