Customer Relationship Officer ( 5 Days | Central | Work-life Balance)

DNA BRANDS CO PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A vibrant international company in Singapore seeks a customer service specialist to provide personalized support. The role requires at least 2 years of experience in customer service, with the ability to converse in Mandarin. Responsibilities include managing schedules, maintaining records, and ensuring operational excellence in a dynamic environment. Join a youthful, energetic team and enjoy generous perks.

Benefits

Generous product allowances

Staff perks

Team bonding activities

Qualifications

• At least 2 years of experience in customer service or relations.
• Ability to converse in Mandarin for client communication.
• Must be organized, friendly, and proactive.

Responsibilities

• Deliver personalized service to customers.
• Manage customer schedules and operations.
• Maintain records of treatments and sales.
• Oversee shop facilities and inventory.
• Support onboarding of new team members.
• Handle customer inquiries about treatments.

Skills

Customer service

Mandarin communication

Organization

Proactivity

Teamwork

Job description

Overview

• International Caucasian-owned company with a vibrant culture
• Regular team bonding activities & company parties
• Work hard, play hard environment
• Generous product allowances & staff perks
• Youthful, Energetic, supportive, and close-knit team

5 Work Days; 10AM - 7PM

Convenient Locations   (Walk Distance from MRT)

- Orchard, Serangoon, TPY, AMK, Clementi, The Centrepoint & Harbourfront

Duties

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Qualifications

• Only for Singaporeans.
• Able to converse in Mandarin to effectively communicate with Mandarin-speaking clients.
• Minimum 2 years’ experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly and proactive in managing customer needs.

Kindly send your resume to 9728 9671