Customer Relationship Manager

Borr Drilling; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Borr Drilling is looking for a Customer Relationship Manager (CRM) to strengthen client relationships and support sales efforts. The role focuses on ensuring customer satisfaction, processing orders, and coordinating with various teams, all while maintaining accurate reports and customer data. Ideal candidates will possess at least 3 years of experience in customer relations, strong communication skills, and a customer-oriented mindset.

Benefits

Flexible hours and remote work options.

Comprehensive induction and mentorship programs.

Opportunities for professional development and education.

Global Family Leave Policy.

Employee Assistance Program.

Inclusion & diversity networks.

Qualifications

• 3+ years experience handling customer calls/emails for complaints and inquiries.
• Fluent in English, with strong written and verbal communication skills.

Responsibilities

• Assist Sales team with sales-related admin tasks.
• Coordinate with internal teams to follow up on order processing and service delivery.

Skills

Communication

Customer Relationship Management

Microsoft Office

Coordination

Adaptability

Job description

Job Summary: A CRM is responsible for building and maintaining strong relationships with clients and customers, focusing on supporting Sales in acquiring new customers and ensuring a seamless experience post-onboarding. The role aims to enhance customer satisfaction, retention, and loyalty. Customer Relationship Managers ensure customer needs are met and they have a positive and rewarding experience with the organization.

Role Responsibilities

• Assist Sales team with sales-related admin tasks.
• Prepare standard price quotations and manage customer data using internal tools.
• Process orders, changes, and churn requests.
• Coordinate with internal teams to follow up on order processing and service delivery, updating Sales and Customers accordingly.
• Verify information by accessing internal system tools.
• Address billing issues and account receivables by working with the finance team and customers.
• Support at sales-related customer events.
• Maintain accurate reports.
• Participate in customer meetings when necessary.

Skills & Experience

• 3+ years experience handling customer calls/emails for complaints and inquiries.
• Fluent in English with strong communication skills, both written and verbal, and excellent active listening skills.
• Experience in sales support or customer support roles.
• Basic knowledge of IT services.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong coordination skills and ability to listen and gather information.
• Adaptability and a team-oriented attitude.

Other Preferences

• Responsible attitude with a customer-oriented mindset.
• Experience or knowledge in the Telecom industry is a plus.
• Business-level proficiency in Mandarin is preferable.
• Proactive, independent, with a can-do attitude.
• Quick learner.

What We Offer You

At Colt, you’ll make a difference. We empower our people and trust them to create innovative solutions. Our global teams work together to connect people, cities, businesses, and ideas, putting the power of the digital universe in our customers' hands. We encourage leadership, inspire innovation, and aim to change the world for the better.

Diversity and Inclusion

We value diversity of thought and experience. We welcome applicants from all backgrounds and identities, fostering an inclusive environment where everyone can thrive. We are committed to our DEI initiatives and support adjustments during recruitment upon request.

Recent Initiatives

• Signed the UN Women Empowerment Principles.
• Trained 60+ colleagues as Mental Health First Aiders.
• For support or adjustments, contact our recruitment team. Learn more on our DEI pages.

Benefits

• Flexible hours and remote work options.
• Comprehensive induction and mentorship programs.
• Opportunities for professional development and education.
• Global Family Leave Policy.
• Employee Assistance Program.
• Inclusion & diversity networks.

Our Global Network

Joining Colt means becoming part of a diverse, global community. Explore stories and experiences on ‘Our People’ site, including our Empowered Women in Tech initiative.