Customer Relationship Manager

Hua Cheng Education Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Hua Cheng Education Centre seeks a mid-senior level Customer Relations Manager to lead a dynamic team. The role focuses on maintaining customer relationships, overseeing daily operations, and ensuring a high-performance work environment. Ideal candidates will possess a bachelor's degree and extensive customer service experience, demonstrating strong leadership and communication skills.

Qualifications

• Minimum 5 years in customer service or sales.
• Bilingual in English and Mandarin.
• Ability to work weekends and one weeknight.

Responsibilities

• Lead and supervise customer relationship team.
• Train and manage staff in customer support.
• Develop strategic plans to retain customers.

Skills

Interpersonal skills

Communication skills

Conflict resolution

Leadership

Education

Bachelor's degree in business administration, marketing or management

Job description

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• Provide strong leadership to the customer relationship team, supervise daily operations, and adopt a collaborative and high-performance work environment
• Train and manage new staff in both customer support and ground operations
• Manage organizational sales by developing a business plan that covers sales, revenue, and expense controls
• Develop strategic plans to retain customers
• Supervise branch coverage to ensure effective operations across multiple locations
• Build positive relationships with customers and vendors
• Address and manage customers’ complaints, registration, and withdrawal matters
• Work with internal departments to ensure company meets customers’ expectations
• Update and maintain a comprehensive training manual for staff

Requirements

• A bachelor’s degree in business administration, marketing or management
• A minimum of 5 years of customer service, sales, or a related position
• Excellent interpersonal and communication skills
• Ability to lead and work with a team
• Excellent conflict resolution skills and ability to build lasting relationships with clients
• Maintain a positive attitude focused on customer satisfaction
• Must be effectively bilingual in both English and Mandarin
• Able to work weekends andoneweeknight

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Education

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