Customer Relationship Executive / Team Manager

MAYBANK SINGAPORE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading banking institution in Singapore is seeking a customer service representative to handle inbound enquiries and ensure customer satisfaction. The ideal candidate will have a diploma relevant to banking and less than 3 years of experience in a contact center. Skills in problem-solving and a strong work ethic are essential for success in this role.

Qualifications

• Less than 3 years of Contact Centre experience preferred.
• Ability to manage multiple tasks and drive change.
• Strong work ethic and professionalism.

Responsibilities

• Understand customers' needs and provide resolutions.
• Handle inbound enquiries on banking products.
• Process waivers and ensure compliance.

Skills

Customer service

Analytical skills

Team player

Problem-solving

Education

Diploma in Banking or related fields

Job description

Responsibilities:

• Understand customers' needs and provide 1st call resolutions. Solicit customer feedback, identify problem trends and recommend improvement actions.
• Handle inbound enquiries from customers on banking products and services within SLA.
• Include fulfilling OMNI channel work place to include other CS comms such as email, social media, service recovery due to exigencies events (if any).
• Ensure all calls are handled within the agreed Service Quality such as Product knowledge and service delivery.
• Process waivers within the SLA.
• Compliance and regulatory

Requirements:

• Diploma in a related field preferably (Banking, Business, Finance and related fields) with less than 3 years of Contact Centre experience preferred.
• Strong analytical and implementation skills, demonstrated ability to effectively manage multiple tasks and drive change across a complex organization and multiple stakeholders.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.
• Ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations

Please note only shortlisted candidates will be notified.