Customer Relationship Executive

EMZ DERMA LAB PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading corporate training provider is seeking a Customer Relationship Executive to deliver exceptional service and manage client interactions effectively. The ideal candidate will handle inquiries, schedule sessions, and oversee transaction processes while ensuring a positive customer experience. Candidates with a passion for customer service and relevant experience are encouraged to apply.

Qualifications

• At least 2 years of relevant experience.
• Passionate about customer service.
• Excellent written and oral communication skills.

Responsibilities

• Respond and follow up on all programme inquiries.
• Manage scheduling of training sessions with CRM.
• Handle transactions, payments, and records.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

CRM

Job description

We are a corporate training and motivational course providers and seeking for a Customer Relationship Executive that delights in providing great customer service and achieving results.

Key Responsibilities:

• Respond and follow up on all programmes inquiries.

• Manage scheduling of training session with CRM.

• Handle transactions payments and records.

• Communicate cordially with customers and manage operation flow.

• Manage all customers’ service request and queries.

• Plan and manage customers’ programs, events and activities.
  

Pre-requisites

• At least 2 years of relevant experience.

• Passionate about customer service.

• Proficient in Microsoft Word and Excel.

• Excellent written and oral communication skills.

• Great interpersonal skills and cheerful personality.

• Excellent ability to multitask.

• A working knowledge with marketing and CRM is a plus.
  

Please note that only shortlisted candidates will be notified.