Customer Relationship Director

Incora Asia Pte. Limited; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading supply chain solutions business in the aerospace industry is seeking a Customer Relationship Director responsible for managing customer accounts and a team to enhance profitability. The ideal candidate will have strong leadership and relationship management skills to ensure customer satisfaction and operational efficiency.

Benefits

Outstanding Colleague Experience

Opportunities for personal development

Qualifications

• Expert in Supply Chain of Customer Relationship Management.
• Strong leadership skills with a track record of building and developing teams.
• Fluent English.

Responsibilities

• Lead and manage a team of Customer Relationship professionals.
• Build and maintain strong relationships with key customer accounts.
• Drive cross-functional initiatives to enhance customer experience.

Skills

Leadership

Relationship Management

Analytical Skills

Communication Skills

Project Management

Tools

Microsoft Office

ERP Systems

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey

As the leading supply chain solutions business in the aerospace industry, our customers are at the heart of our business.

We are currently seeking an exceptional professional to join us as aCustomer Relationship Director

The Customer Relationship Director is responsible for managing multiple customer accounts as well as the team dedicated to these accounts and working cross-functionally with other teams which will impact the business performance. They will look for ways to make the business more profitable and implement initiatives to make this happen.

Responsibilities

· Lead and manage a team of Customer Relationship professionals, ensuring high levels of performance, engagement, and development, as well as managing Singapore warehousing function.

· Build and maintain strong, long-term relationships with key customer accounts, ensuring satisfaction and alignment with service expectations.

· Act as the primary liaison between customers and internal departments, ensuring seamless communication and collaboration.

· Organize and oversee the delivery of services to meet customer requirements efficiently and effectively.

· Analyze customer forecasts and performance data to identify trends, risks, and opportunities for improvement.

· Drive cross-functional initiatives to enhance customer experience, supply chain performance, and overall business profitability.

· Identify and pursue opportunities for additional value-added services and sales within existing accounts.

· Ensure compliance with quality standards, contractual obligations, and regulatory requirements.

· Represent the company in internal and external meetings, including performance reviews and strategic planning sessions.

· Support and coach team members, fostering a culture of continuous improvement and professional growth.

· Lead or participate in internal and customer-driven projects focused on process optimization and service excellence.

· Monitor and report on account performance, preparing detailed reports and presentations for senior leadership and customers.

· Escalate critical issues appropriately and ensure timely resolution to maintain customer trust and satisfaction.

· Contribute to the deployment of company strategy and values across the team and customer interactions.

Requirements

· Expert in Supply Chain of Customer Relationship Management

· Strong leadership skills with a track record of building and developing high-performing teams.

· Excellent relationship management skills with internal and external stakeholders.

· Experience in project management and leading cross-functional initiatives.

· Excellent communication and interpersonal skills, with the ability to influence at all levels of the organization.

· Strong analytical skills, including the ability to interpret forecasts, analyze performance data, and identify improvement opportunities.

· Proficiency in Microsoft Office tools (Word, Outlook, Excel, etc.).

· Comfortable with IT tools (ERP, Air Supply, etc.).

· Fluent English.

So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you!

About us

Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time.

We pride ourselves on offering:

· Industry-leading capabilities

· Innovative solutions

· Greater customer value

· Trusted supplier relationships

· Business growth and operational efficiency

Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration, Commitment and Community and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for.

Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.