Customer Relations Specialist

Staff India Consultancy; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service agency in Singapore is seeking a dedicated Customer Service Representative to respond promptly to customer inquiries and resolve complaints efficiently. The role involves providing accurate product information and may include upselling services. Candidates should have strong communication and customer support skills. This is a full-time, in-person position that offers health insurance and paid sick time.

Benefits

Health insurance

Paid sick time

Provident Fund

Qualifications

• Excellent communication skills are essential.
• Experience in customer support or service is preferred.
• Ability to manage customer inquiries efficiently.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints and issues efficiently.
• Provide accurate product information and upsell services.

Skills

Effective Communication

Customer Support

Interpersonal Skills

Problem-solving

Organizational Skills

Tools

CRM Tools

Order Management Systems

Excel

Google Sheets

Job description

As a customer service representative, you will be responsible for responding to customer inquiries via phone, email, or chat in a prompt and professional manner. Your role will involve resolving customer complaints and issues efficiently to ensure customer satisfaction. Additionally, you will provide customers with accurate product or service information and may be required to upsell or cross-sell products/services to meet sales targets.Collaboration with internal teams will be essential to address customer needs effectively. This full-time, permanent position offers benefits including health insurance, paid sick time, and Provident Fund. The work schedule entails day shift or morning shift, and the work location is in person.If you are passionate about customer service and have excellent communication skills, we invite you to join our team and contribute to our sales and customer satisfaction goals.,

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Account Management, Communication Skills, Coordination Skills, Relationship Building, Excel, Google Sheets,International Client Handling, CRM Tools, Order Management Systems

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