Customer Relations Officer x 8 (Call Centre) | Tanjong Pagar | Fast Shortlisting

Octomate Staffing Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing company in Singapore seeks a Customer Service Representative to manage enquiries and support customers through various channels. Ideal candidates should possess strong communication and interpersonal skills, with a minimum of O level education and 2 years of relevant experience. The role requires weekend work and offers a gross monthly salary of up to SGD 3,200.

Qualifications

• Minimum O level equivalent with at least 2 years of customer service experience.
• Strong interpersonal and communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Manage enquiries and respond to inbound calls and emails.
• Identify customer needs and provide accurate responses.
• Record conversations accurately in the call center system.

Skills

Interpersonal skills

Communication

Self-motivated

Education

O level equivalent

Job description

Responsibilities

• Managed enquiries by responding to incoming calls through the hotline and other channels like email

• Identify customer requirements and deliver prompt, accurate, and satisfactory responses.

• Ensure proper recording of conversation with customer in the call centre system

• Engage with all customers in a friendly and helpful manner

• Able to work during weekend and perform OT when necessary

• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements

• Min O level equivalent with at least 2 years of prior experience in a call center or customer service experience

• A team-oriented individual with strong interpersonal and communication abilities.

• Self-motivated and able to work independently with minimal supervision

• Entry level applicants are welcome to apply!

• Proficient in written and spoken English and Mandarin (We seek Mandarin-speaking candidates who are required to serve Mandarin-speaking clients)

Other Information

• Tanjong Pagar MRT

• 5 days work week incl 1 weekend, 8am-530pm/ 830am-6pm

• Monthly gross salary up to SGD 3,200 + AWS + VB

Interested candidates, kindly send in your updated resume via Apply Now or email to [e-mail]

We regret that only shortlisted candidates will be notified.

Joey Lee | R1550634
EA: 23C1980