Customer Relations Officer | Up $3200 | Tanjong Pagar | Fast Shortlisting

Octomate Staffing Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading staffing company in Singapore is seeking a dedicated customer service representative. The role involves assisting customers through calls and emails, meeting KPIs, and ensuring satisfactory customer interactions. Ideal candidates will have O-level qualifications and experience in a similar environment, with an emphasis on teamwork and communication.

Qualifications

• At least 2 years of experience in a call center or customer service.
• Team-oriented individual with strong interpersonal and communication abilities.
• Self-motivated and able to work independently.

Responsibilities

• Attend to enquiries via calls and emails.
• Record conversations in the call center system.
• Meet individual and team KPIs.

Skills

Interpersonal skills

Communication

Problem-solving

Education

O Level equivalent

Job description

Responsibilities

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Working Hours:

• Working hours: 5 days work week including 1 weekend, 8.00am – 5.30pm / 8.30am – 6.00pm, off on PH

Requirements:

• Min O level equivalent with at least 2 years of prior experience in a call center or customer service experience
• A team-oriented individual with strong interpersonal and communication abilities.
• Self-motivated and able to work independently with minimal supervision
• Entry level applicants are welcome to apply!

Please send your resume or information to [e-mail]

We regret to inform that only shortlisted candidates will be contacted.

Lee Ching Yee
R24119426
EA 23C1980