Customer Relations Officer in HDB BTO Projects (A1 Main Con / East)

Workplus Recruitment Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

• Up to $4.5K

• 5 Days work week

• Well established A1 Main Contractor

• Convenient HDB project location in Central & East

• Friendly & collaborative environment

• Multiple vacancies available

Our client is seeking for suitable candidates to join them as CRO.

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully
• Attend to phone calls and emails to answer resident’s enquiries
• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.

**We regret to inform that only shortlisted candidates would be notified.**