Customer Relations Officer - Front Office

IHH Healthcare; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a customer service representative to assist with patient inquiries and coordinate tours. This role involves engaging with patients and ensuring excellent service delivery, requiring strong interpersonal skills and customer focus. Candidates should possess a diploma or degree and be ready for shift work.

Qualifications

• Preferably with at least 1 year of customer service experience.
• Open to shift work arrangement.
• Bilingual with knowledge of a foreign language is an asset.

Responsibilities

• Provide directions and assistance to all internal and external customers.
• Coordinate and conduct Maternity Tours and Hospital Tours.
• Handle feedback from all channels and provide service recovery.

Skills

Customer service orientation

Interpersonal skills

Communication skills

Telephone etiquette

Education

Diploma/ Degree in any discipline

Tools

Microsoft Office

Job description

Responsibilities would include, but not be limited to, the following:

• Provide directions and assistance to all internal and external customers by handling their requests and enquiries
• Coordinate and conduct Maternity Tours and Hospital Tours
• To conduct ward visitation for inpatients and ensure patient’s confidentiality at all times
• To go the extra mile and delight patient whenever possible
• Handle feedbacks from all channels and provide appropriate follow up actions/ service recovery
• To prepare gifts and presentation for hospital’s festivity celebrations
• Participate in projects and assist in events
• Perform any other duties or responsibilities assigned by FOM

Requirements:

• Diploma/ Degree in any discipline
• Proficient in Microsoft Office applications (Word and Excel)

Qualities required for this role include:

• Customer service oriented and good team player
• Good interpersonal and communication skills.
• Preferably with at least 1 year of customer service experience or in the service industry
• Open to shift work arrangement
• Patient and compassionate towards guests and patients
• Bilingual and knowledge of a foreign language will be an asset
• Good telephone etiquette