Customer Relations Officer CRO (Up to $4.5K / Work-life Balance / HDB BTO)

Workplus Recruitment Centre Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading contractor in Singapore is looking to fill multiple vacancies for the role of Customer Relations Officer (CRO). Ideal candidates will manage resident feedback, prepare operational reports, and ensure effective communication regarding construction activities. Applicants should possess relevant qualifications and experience in HDB projects.

Benefits

5 Days work week

Energetic and dynamic environment

Walking distance to MRT

Qualifications

• At least 1 year of experience in a HDB BTO project.
• Effectively bilingual to liaise with Chinese-speaking residents.

Responsibilities

• Maintain good relationships with residents and handle feedback.
• Prepare reports to ensure efficient operations.
• Update defects cases for HDB's review.

Skills

Bilingual in English and Mandarin

Customer Relationship Management

Education

GCE A level or Diploma/Degree in Business Management, Marketing

Job description

• Up to $4.5K

• 5 Days work week

• Well established A1 Main Contractor

• Walking distance to MRT

• Energetic and dynamic environment

• Multiple vacancies available

Our client is seeking for suitable candidates to join them as CRO.

Responsibilities

• Maintain good relationship with residents and handle feedback tactfully

• Attend to phone calls and emails to answer resident’s enquiries

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.

• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.

• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.

• Communicate with residents through written notice regarding any construction activities.

• Generate work schedule for Subcontractors to rectify defects as soon as possible

• Arrange unit improvement works for residents.

Requirements

• GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.

• At least 1 year of experience in a HDB BTO project.

• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.

**We regret to inform that only shortlisted candidates would be notified.**