Customer Relations Officer (CRO)

GUAN HO CONSTRUCTION CO (PTE) LTD; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A construction company in Singapore is looking for a Customer Relations Officer to provide administrative support and manage public relations for project teams. The role involves communication with community stakeholders, resolving complaints, and handling project documentation. Candidates should possess strong communication skills and have experience in administrative duties.

Qualifications

• Strong communication skills for handling project public relations.
• Ability to resolve complaints effectively.
• Experience in administrative tasks such as document control.

Responsibilities

• Provide administration support to project team.
• Maintain relationships and communicate project activities.
• Attend and resolve complaints from external parties.

Job description

Customer Relations Officer provides administration support to project team and handles project public relation issues. The Customer Relations Officer serves as primary contact point of information flow between Head Office and Project site.

CRO duties include maintaining relationship and communicating project activities to project site neighbourhood, and attending and resolving complaints from external parties. He / She acts as project document controller and perform administrative duties include filing, sorting, printing, circulation, storage of some project documents (correspondences), and handling of all incoming telephone calls.