Customer Relations Officer

Work closely and provide support to the A&P team by assisting in the day-to-day administrative work and manage the Customer Service Counter, ensuring that it is well organized.

• Guide shoppers through West Mall Rewards app download and installation.
• Provide hands-on support for shoppers during campaign redemptions.
• Work closely with the customer service team and assist in the execution of the mall’s promotion and redemption programs and member redemptions.
• Handle shoppers’/ tenants’ feedback and enquiries and provide necessary assistance promptly and resolution of complaints in a tactful and professional manner.
• Assist social media winners, verify eligibility, maintain records, and manage inventory with precision.
• Support on-ground campaigns and events, ensuring smooth operations.
• Any other ad-hoc duties assigned by Senior Manager / Senior Executive, A&P.

• Minimum 'N' / 'O' / 'A' / Diploma level holder.
• At least 1 year of customer service experience in retail, hospitality or related industry.
• Cheerful personality and passionate about customer service.
• Good leadership and people management skills, and able to work independently.
• Good command of the English Language, both written and spoken.
• Proficient in computer skills (MS Word, Excel).
• Able to work on weekends/public holidays.
• Able to commit for whole contract period.