Customer Relations Officer

APBA TG Human Resource Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is looking for a customer service representative to manage daily operations at an information counter in Marina Square. This role involves engaging with customers, assisting with promotions, and handling feedback. Candidates should have a passion for customer service, enjoy working in a dynamic environment, and be able to commit to shift work.

Benefits

Laundry Allowance - $40

Mobile Allowance - $20

Shift Allowance - Morning shift $5

Shift Allowance - Afternoon shift $7

Qualifications

• 1 year experience in frontline customer service or hospitality industry preferred.
• Able to work shifts, weekends, and Public Holidays.
• Passion for customer service.

Responsibilities

• Responsible for daily operations of the information counter.
• Attend to customers enquiries and assist with promotions.
• Handle feedbacks via face-to-face and phone calls.

Skills

Good oral communications

Good written communications

Customer handling skills

Pleasant personality

Friendly personality

Education

‘N’ / ‘O’ / ‘A’ / Diploma

Job description

Work Location : Marina Square

Reports to : Senior Executive, Customer Relations

***Singaporeans & Local Residents only apply***

Responsibilities:

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions.

• Handle face to face and phone calls feedbacks.

• Raise work order whenever tenants request for technical assistance.

• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.

• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements:

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.

• 1 year experience in frontline customer service or hospitality industry preferred.

• Good oral and written communications skills.

• Passion for customer service and possess good customer handing skills.

• Pleasant and friendly personality.

• Able to work shifts, weekends, and Public Holidays.

Shift work hours:

• Morning: 9.30am to 7pm

• Afternoon: 12.30pm to 10pm

• 5-day work week, 3 weeks shift pattern

Budget: $2000 to $2,350 (depending on experience)

Allowance: Laundry - $40, Mobile - $20, Shift Allowance – Morning shift - $5 / Afternoon shift - $7