Customer Relations Officer

QINGJIAN ENGINEERING & CONSTRUCTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singaporean construction firm seeks a Site Supervisor to manage resident inquiries and defect rectification during the building defects liability period. The role requires at least 1 year of HDB BTO project experience and proficiency in both English and Mandarin. Strong communication and problem-solving skills are essential. Competitive opportunities await in a vibrant construction environment.

Qualifications

• At least 1 year of experience in HDB BTO projects or 2 years in defect rectification.
• Must be able to speak English and Mandarin.

Responsibilities

• Liaise with subcontractors and residents during the defects liability period.
• Handle resident inquiries and schedule appointments.
• Update defect cases for HDB's review.
• Prepare weekly and monthly operational reports.

Skills

Strong communication skills

Problem-solving

Independence

Team player

Education

GCE 'A' level or Diploma/Degree in Business Management

Job description

JOB RESPONSIBILITIES

• Liaise with sub-contractors, HDB, Architect, Town Council, consultant，etc. during the building defects liability period (DLP) and latent defects after the DLP.
• Handle with walk-in residents, phone calls and emails to answer resident’s enquiries, make appointment for residents to attend inspection with BSC (Building Service Center) team.
• Assign site supervisor to attend joint inspection.
• Update defects cases for HDB's review and create new cases for new units, and manage defects feedbacks from residents and make appointment online via IDMS system.
• Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Write notice to inform residents of any construction activities.
• Generate work schedule for Sub – contractors to rectify defects as soon as possible.
• Improvement work- Arrange unit improvement works for residents.
• Maintain & upkeep of Information Centre & BSC.
• Managing the defect rectification work for other handover projects.
• Any ad-hoc duties

JOB REQUREMENTS

• GCE "A" level, Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project or 2 years of experience in defect rectification work for handed over projects.
• Able to speak English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Independent, team player, Strong communication skill, patient, enthusiatic, initiative, problem-solving, disciplined, trustworthy