Customer Relations Officer

ASE EDUCATION GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education organization in Singapore is seeking a Customer Service Executive. The role involves supporting the Customer Service Manager in enhancing customer experiences and managing operations to meet KPIs. Ideal candidates will possess a Diploma or Degree, have experience in customer relations, and demonstrate strong organizational and communication skills.

Qualifications

• Minimum 1-2 years experience in customer relations or related fields.
• Meticulous with a creative flair.
• Responsible, proactive and able to work autonomously in a fast-paced environment.

Responsibilities

• Assist in managing the team to achieve KPIs and targets.
• Develop and maintain strong relationships with customers.
• Handle and respond to customer feedback and complaints.

Skills

Organizational skills

Time management

Interpersonal skills

Communication skills

Education

Diploma/Degree in Business or related field

Job description

Roles & Responsibilities

• Assisting the Customer Service Manager in developing and managing the team to achieve set KPIs and Targets through the delivery of high levels of customer service experience.
• Ensure the area of responsibility is well managed and the overall daily operations are well coordinated and smooth.
• To develop, manage and maintain strong relationships with Customers.
• Developing, handling and answering feedback and complaints from the customers and using this feedback to improve customer experience.
• Monthly reports tabulations and assisting the Customer Service Manager in analysing the data. Devise and evaluate methods for collecting quantitative and qualitative data.
• Act as a brand guardian for online and offline communications.

Qualifications and Selection Criteria

• Diploma/Degree in Business or related field.
• Minimum 1 – 2 years experience in customer relations or related fields
• Meticulous with a creative flair
• Strong organizational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment