Customer Relations Officer

DYNAMIC HUMAN CAPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in customer relations is seeking an experienced professional to ensure excellent customer experiences. The role includes managing customer schedules, data management, and supporting operations while adhering to compliance standards. Candidates should have at least 2 years in a related field and proficiency in PC skills to enhance service delivery.

Benefits

Medical benefits

Dental benefits

Insurance

Flexi benefits

Staff discounts across various brands in ELC

Qualifications

• Minimum 2 years in a similar customer service or relations position.
• Experience in a similar industry is an advantage.
• Proficient in PC skills (Outlook, Excel).

Responsibilities

• Greet customers, manage daily schedules, and maintain inventory.
• Accurately input sales data and ensure a neat shop environment.
• Assist in onboarding new staff and perform other duties as required.

Skills

Customer Experience

Communication

Data Management

PC Skills

Education

Course certifications in customer service or sales

Tools

Outlook

Excel

Job description

Location: Orchard, The Centrepoint

Working Days: 5 days (1 weekend day)

Package: Basic salary + allowances + incentives

Benefits: Medical + Dental + Insurance + Flexi benefits (to be discussed)

More Perks: Staff discounts across various brands in ELC

Key Responsibilities:

• Customer Experience & Support:
  Greet customers by name, engage in small talk, and offer refreshments.
  Clearly present upcoming and completed service/treatment details, addressing all customer queries.
  Gather feedback on satisfaction and align on future treatment plans.
• Operations & Data Management:
  Manage and communicate daily and future customer schedules to ensure staff awareness and availability.
  Accurately input sales data, issue invoices, update customer records, and document treatment plans/packages in the system.
  Ensure proper signing of agreements (PA) and provision of relevant documents to customers.
  Maintain a neat shop environment, ensuring equipment and tools are readily available.
  Manage daily cashier operations, reconcile cash, and hand over to closing staff.
• Inventory & Compliance:
  Accurately receive, send, and register inventory in the system.
  Conduct inventory counts and report to the purchasing manager.
  Ensure full staff adherence to SOPs and accurate data entry reflecting committed services.
  Report any SOP deviations or policy violations.
• Team Support & Flexibility:
  Assist in onboarding new staff, covering SOPs and customer service guidelines.
  Perform other duties as required by the Customer Relations Manager.
  Ability to work overtime, weekends, and retail hours when required.

Qualifications & Requirements:

• Minimum 2 years in a similar customer service or relations position. Experience in a similar industry is an advantage.
• Proficient in PC skills (Outlook, Excel).
Course certifications in customer service or sales are advantageous

HOW TO APPLY:

We would like to invite interested applicants to click on the “APPLY NOW” button

We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496EA

License: 12C6253

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