Customer Relations Officer

ASIA HEALTHPARTNERS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare company in Singapore is seeking a Customer Service Executive to manage patient inquiries and support sales operations. This full-time role requires at least 1 year of experience in customer service and proficiency in Chinese. The executive will be responsible for booking appointments, handling service recovery, and providing admin support to enhance customer experience.

Qualifications

• At least 1 year of working experience in Customer Service or Sales operations.
• Proficient in Chinese for effective communication with patients.
• Ability to manage enquiries and complaints professionally.

Responsibilities

• Manage customer enquiries and feedback via email and calls.
• Handle appointment booking and sales lead generation.
• Support operational initiatives and provide admin assistance.

Skills

Communication skills

Interpersonal skills

Problem solving

Customer service

Education

Min. GCE ‘N’ Level

Tools

MS Word

Excel

Job description

Job description

RESPONSIBILITIES

• Manage enquiries and feedback of our customers through email and telephone calls
• Send reports and SMS reminders to patients
• Perform service recovery
• Booking of OGD & Coloscopy appointments
• Do triage (temperature checking)
• Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
• Manage end-to-end workflow with retailers: order management and fulfilment operations.
• Support other operation initiatives and administrative matters such as purchasing processes.
• Manage and uphold the customer relations quality of our staff
• Provide admin support to Sales & Marketing Executive
• Telemarketing duties
• Support service-related initiatives or projects to enhance customer experience
• Other duties as assigned by supervisor

REQUIREMENTS

• Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
• Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
• Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
• Good customer service and communication skills and ability to work independently and a team player
• Proficient in MS words, excel
• Able to effectively communicate with Chinese-speaking patients. Proficiency in Chinese is essential.

Job Types: Full-time, Permanent