CUSTOMER RELATIONS OFFICER

STRAITS FACILITIES PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A security agency in Singapore is seeking a Customer Relations Officer to enhance client satisfaction and maintain communication. This role involves handling inquiries, coordinating with operations, and supporting administrative tasks while ensuring high service standards.

Qualifications

• At least 2 years of customer service or coordination experience.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office.

Responsibilities

• Handle customer inquiries and feedback via phone and email.
• Coordinate between clients and operations team for deployment updates.
• Assist in preparing quotations, invoices, and contracts.

Skills

Communication

Interpersonal skills

Multitasking

Tools

Microsoft Office

Job description

We are looking for a proactive and customer-focused individual to join our security agency as a Customer Relations Officer.

Responsibilities:
• Handle customer inquiries and feedback via phone and email
• Coordinate between clients and operations team for deployment updates
• Assist in preparing quotations, invoices, and contracts
• Maintain proper records of client communication and documentation
• Ensure a high level of client satisfaction and service standards
• Support basic admin tasks and ad hoc duties

Requirements:
• At least 2 year of customer service or coordination experience
• Good communication and interpersonal skills
• Proficient in Microsoft Office
• Able to multitask and work independently