Customer Relations Officer

Tay Shop Pte Ltd; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the skincare sector is seeking a dedicated Customer Experience Associate to enhance client interactions and manage daily operations. This role involves providing exceptional service to customers, managing treatment schedules, and ensuring the shop's cleanliness and inventory accuracy. The ideal candidate will possess strong interpersonal and organizational skills, with a passion for the wellness industry. Join a dynamic team that values customer satisfaction and continuous improvement, and make a meaningful impact in the lives of clients seeking beauty and wellness solutions.

Qualifications

• Minimum 2 years in customer service or relations role.
• Experience in skincare or wellness industry preferred.

Responsibilities

• Provide excellent customer service and manage schedules.
• Maintain cleanliness and manage inventory effectively.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Problem-solving Skills

Organizational Skills

PC Proficiency

Flexibility

Education

High School Diploma

Customer Service Training

Job description

Company Overview

Tay Shop Pte Ltd was founded by a group of enthusiastic professionals with over a decade of experience and interest in the skincare industry. Managing several skincare brands including The Mineral Boutique, Beautique, and Comfeet, our products are available in desirable locations worldwide.

Corporate Philosophy

We aim to contribute to society through the advancement of skincare, cosmetic, and wellness products, and by promoting beauty tips. We believe that skincare and cosmetics play a vital role in helping people lead confident lifestyles and bring out their best selves.

Main Duties, Roles, and Responsibilities

1. Customer Service to Incoming Customers
2. Pre-treatment Interaction

• Greet customers by name
• Engage in small talk and inquire about the customer's well-being
• Offer tea, coffee, or water
• Present details about upcoming services or treatments

Post-treatment Interaction

• Ask for customer satisfaction feedback
• Discuss and align on future treatment plans, providing details and answers as needed

Schedule Management

• Check and update daily treatment schedules
• Ensure staff awareness and availability
• Set future schedules in the system and communicate with customers

Data Entry and Documentation

• Insert sales data, invoices, customer details, and treatment plans
• Issue invoices and sign customers on Purchase Agreements (PA)
• Provide relevant documents to customers

Facility and Inventory Management

• Maintain shop cleanliness and equipment readiness
• Manage cashier operations, ensuring balance and proper handover
• Oversee inventory receipt, dispatch, and accurate system registration

Compliance and Staff Support

• Ensure SOP adherence by staff
• Report deviations and policy violations to the Customer Experience Manager
• Assist in onboarding new staff with SOPs and customer service guidelines

Other Tasks

• Perform additional duties as required by the Customer Experience Manager

Professional Experience

• Minimum 2 years in a similar customer service or relations role
• Experience in the skincare or wellness industry preferred

Language Skills

• Proficient in English and Mandarin for effective communication with clients

Skills and Qualifications

• Excellent customer service and interpersonal skills
• Attention to detail
• Hardworking, disciplined, and self-motivated
• Good planning and organizational skills
• Ability to work independently with minimal supervision
• Flexible and adaptable to changing environments
• Fast learner and goal-oriented
• Problem-solving skills
• Proficiency with PC and computerized systems
• Willingness to work overtime, weekends, and retail hours as required