Customer Relations Management

SHA & Associates; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic consulting firm in Singapore is seeking a CRM Executive to support CRM strategies and enhance client relations. The role requires strong communication skills and proficiency in MS Office, along with a minimum of 3 years' experience in related fields. The candidate will manage leads, coordinate meetings, and provide insights to the Director. This is a full-time position with day shifts, focusing on a collaborative environment.

Qualifications

• Minimum 3 years of experience in Telecom, BPO, Hospitality, or Staffing industry.
• Ability to manage multiple priorities effectively.
• Excellent follow-up abilities under pressure.

Responsibilities

• Support the execution of the CRM strategy across communication channels.
• Handle and follow up on leads generated through the company website.
• Coordinate meetings between clients and the Director.

Skills

Strong communication skills

Interpersonal skills

MS Office Suite proficiency

Follow-up abilities

Job description

The CRM Executive position requires a minimum of 3 years of experience in the Telecom, BPO, Hospitality, or Staffing industry. As a female candidate based in Noida, you will be responsible for supporting the execution of the CRM strategy across various communication channels such as email, direct mail, and in-order documentation. Your role will involve handling and following up on leads generated through the company website, coordinating meetings between clients and the Director, and providing actionable insights to the business through data presentation and customer trend analysis.Working closely with the Director, you will play a pivotal role in managing client relationships, supporting retention strategies, and overseeing day-to-day CRM operations. Your responsibilities will include assisting in the development of retention strategies, engaging with top clients to enhance retention and increase client value, and offering general administrative and operational support to the Director and the CRM team. You will be expected to communicate recommendations clearly and accurately to stakeholders, remain flexible and responsive to last-minute requests, and adapt to evolving business needs.The ideal candidate should demonstrate strong communication and interpersonal skills, possess an active and confident personality with excellent follow-up abilities, and be proficient in using MS Office Suite (Word, Excel, PowerPoint). Additionally, you should be able to manage multiple priorities effectively while maintaining professionalism under pressure.This is a full-time position with a day shift schedule from Monday to Friday, based in Noida. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 hidden_mobile for further discussion.,

Sign-in & see how your skills match this job

Sign-in & Get noticed by top recruiters and get hired fast

Customer Support Executive, UK Process in Bangalore

WHITE HORSE MANPOWER CONSULTANCY (P) LTD