Customer Relations (Inbound) Officer

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading recruitment firm in Singapore seeks an individual to support national research efforts. In this role, you will manage inbound enquiries, guide respondents through surveys, and conduct structured interviews. Suitable for those with at least 1 year of call centre experience and strong communication skills. This role offers a yearly renewable contract based on performance.

Qualifications

• At least 1 year of call centre experience.
• Strong verbal and written communication skills.
• Proficient in digital tools such as Microsoft Office.

Responsibilities

• Respond to incoming enquiries through calls and emails.
• Guide respondents through survey completion.
• Conduct survey interviews via phone.
• Identify inconsistencies in responses.
• Interpret survey questions for clarity.
• Ensure project timelines and KPIs are met.

Skills

Strong verbal communication skills

Strong written communication skills

Proficient in digital tools

Tools

Microsoft Office

Job description

Contract Duration: Yearly renewable or convertible to permanent based on performance and project needs (current term until 31 December 2025)

Location: Clarke Quay office

Hours: Monday to Fridays, office hours

If you're passionate about contributing to public service and enjoy meaningful conversations, this role offers the opportunity to support national research efforts that inform Singapore’s social and economic policies. You will be part of a team that handle inbound enquiries and conducting structured interviews.

Responsibilities:

• Respond to incoming enquiries through calls and emails in a professional and service-oriented manner
• Guide respondents through survey completion, addressing questions and providing clarification as needed
• Conduct survey interviews via phone and assist individuals who require follow-up to complete their responses
• Identify inconsistencies in responses and apply appropriate questioning to clarify
• Interpret survey questions and explain their intent to support respondent understanding
• Ensure project timelines and key performance indicators are met

Requirements:

• At least 1 year of call centre experience
• Strong verbal and written communication skills
• Proficient in digital tools such as Microsoft Office or similar systems

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO. 10566. We regret to inform only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394