Customer Relations Executive (Part Time Contract)

TWG Tea Company; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic individual to champion their MyTWG membership program. This role involves collaborating with diverse teams, managing customer relations, and ensuring exceptional service delivery. Ideal candidates will possess strong communication skills in English and Chinese, along with a background in marketing or CRM. Join a vibrant team committed to enhancing customer loyalty and experience in the luxury retail space. If you're passionate about tea and thrive in fast-paced environments, this opportunity is perfect for you.

Qualifications

• 1-2 years of marketing or CRM experience.
• Strong command of English and Chinese.

Responsibilities

• Advocate for MyTWG membership programme and assist in CRM enhancements.
• Handle member and customer enquiries across various platforms.

Skills

CRM Management

Data Analytics

Communication Skills

Presentation Skills

Education

Bachelor's Degree

Tools

MS Office

Job description

About TWG Tea

TWG Tea was established in Singapore in celebration of the island’s great history as a trading post for fine teas. TWG Tea is a luxury concept that incorporates an international distribution network to professionals, unique and original retail outlets and exquisite tea rooms. A veritable tea institution, TWG Tea is passionate about sharing their expertise and has become a point of reference for tea lovers thirsty for knowledge.

TWG Tea tasters travel thousands of miles across the globe every year, sampling hundreds of teas in search of the most desirable harvests direct from source gardens. Offering over 800 single estate fine harvest teas and exclusive blends, as well as tea patisseries and other tea infused delicacies, TWG Tea is internationally recognized as a veritable innovator with the creation every season of new varieties of tea in collaboration with the world’s most renowned estates.

The TWG Tea team shapes the aesthetic image underpinning all the brand’s products, constantly updating the notion of TWG Tea even as they respect the elegance and beauty of the tea traditions of the world on which it is based, now spiced with a touch of sensuality and originality.

TWGTea.com

Responsibilities:

• Be an advocate for MyTWG membership programme and assisting the team on all CRM-related enhancements and global roll-outs of MyTWG membership programme
• Working closely with vendors and supporting local and overseas teams on Customer Relations Management and sharing best practices
• Professionally handling and responding to member and customer enquiries including, but not limited to, telephone calls, emails, web enquiries, social media and review platforms, marketplace
• Keep up-to-date with the latest information that impacts the delivery of service to the members and customers and provide accurate information promptly to customers, such as on FAQs and etc
• Coordinate with the respective teams to follow through and resolve product, service or membership issues and expedite correction or adjustment if necessary
• Analysing data and compiling reports for Corporate Communications team and management
• Perform ad-hoc tasks such as hosting Members’ events, liaising with relevant vendors and other administrative tasks

Requirements:

• Bachelor degree with minimum 1 - 2 years of marketing / CRM experience
• Strong presentation and communication skills with strong command of both English and Chinese (to liaise with overseas team).
• Proficient in MS Office applications and experience in data analytics and project management preferred
• Interest and appreciation of tea and luxury retail a plus
• Extremely meticulous, adaptable, creative thinker who is able to work independently in a young, dynamic and fast-paced environment
• Results-driven and able to work under pressure
• Willingness to go the extra mile to develop customer loyalty and overall experience
• Able to commit one full weekday and both weekends.

Only shortlisted candidates will be notified.

Please upload a detailed RESUME, indicating reasons for Leaving, Last Drawn Salary, Expected Salary and date of availability in MS Word format.