Customer Relations Executive

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise de premier plan à Marina Bay Sands recherche un Associé de Service à la Clientèle pour offrir un service exceptionnel aux clients de casino. Le rôle implique d'assister les clients avec leurs demandes, d'organiser des visites et de collaborer avec diverses équipes pour améliorer l'expérience. Un diplôme minimum et une expérience en service à la clientèle sont souhaités pour ce poste qui exige des compétences en communication et un travail d'équipe.

Qualifications

• Expérience antérieure dans un rôle d'hospitalité ou de service à la clientèle souhaitée.
• Capacité à travailler en équipes et à résoudre des problèmes.
• Disponibilité pour des quarts de travail, jours fériés et week-ends.

Responsibilities

• Fournir un service personnalisé et établir un bon rapport avec les clients.
• Assister dans les arrangements de voyage pour les clients.
• Conduire des visites familières du casino.

Skills

Customer-focused

Problem-solving

Team player

Education

Minimum 'N' levels, 'O' levels, 'A' levels or Diploma

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.