Customer Relations Executive

CADMUS RESOURCES; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in the education sector is seeking a Customer Relations Executive to provide exceptional service to clients. In this role, you will be the first point of contact for customers, ensuring their inquiries and feedback are handled with professionalism and care. The ideal candidate will possess a diploma and have a customer-oriented attitude, with the ability to communicate effectively in both English and Chinese. This position offers an attractive remuneration package and the opportunity to work in a dynamic environment where your contributions will make a significant impact.

Qualifications

• Diploma in any discipline required.
• Good communication skills and customer service-oriented attitude.

Responsibilities

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Handle and resolve customer inquiries and feedback.

Skills

Customer Service

Communication Skills

Problem Solving

Education

Diploma in any discipline

Job description

About the job Customer Relations Executive

• Leading Education Platform in South East Asia
• Attractive Remuneration Package

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolve customer inquiries and feedback.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complaints appropriately should the situation arise.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex-Cabin Crew welcome to apply.
• Good communication skills and customer service-oriented attitude.
• Ability to liaise with English & Chinese speaking clients is essential.