Customer Relations Executive

IHH Healthcare; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

IHH Healthcare is seeking a Customer Relations Executive to lead a team of Customer Relations Officers and uphold high service standards. The role involves handling customer complaints, overseeing administrative tasks, and ensuring a positive experience for both patients and staff. This position requires leadership experience in the service industry, a pleasant personality, and excellent customer service skills.

Qualifications

• Diploma or equivalent in any discipline required.
• At least 3 years of leadership experience in the service industry preferred.
• Bilingual preferred; passion for service excellence.

Responsibilities

• Supervise Customer Relations Officers and perform customer service duties.
• Handle escalated complaints and administrative duties.
• Meet and assist VIP patients and conduct hospital tours.

Skills

Leadership experience

Customer service skills

Good telephone etiquette

Friendly personality

Good listening skills

Education

Diploma or equivalent

Job description

The role: The Customer Relations Executive will be supervising the team of Customer Relations Officers and performs customer service duties upholding our hospital’s standards.
Job Responsibilities:

• Supporting the managers in leading and overseeing the Front Office team

• Handle escalated complaints and provides advise and service recovery

• Handle administrative duties such as contract renewals and rosters for team

• Meet and Assist VIP patients

• Perform ward visitation and maintain records

• Conduct Hospital and maternity tours

• Prepare/conduct roll calls or meetings

• Perform any other duties as assigned by the HOD

Job Requirements:

• Diploma or equivalent in any discipline

• Preferably with at least 3 years of leadership experience in service industry

• Bilingual - added advantage

• Pleasant personality with a passion for service excellence

• Good telephone etiquette and customer service skills

• Friendly personality and good listening skills

Working Hours:

• 8 am to 6 pm

• 5-day work week, maximum 42 hours

• One Saturday a month to support weekends and Public Holidays when necessary