Customer Relations Associate

SEARCH AVENUE PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education platform in Southeast Asia is looking for a customer service representative. This role involves delivering exceptional service to customers via hotline and front desk while managing complaints effectively. Candidates with a diploma and experience in retail or hospitality are encouraged to apply. Work involves a 5-day week including weekends, with centers located island-wide.

Qualifications

• Diploma holders from any discipline encouraged to apply.
• Experience in retail/hotel/tourism industry preferred.
• Previous cabin crew experience welcome.

Responsibilities

• Deliver professional customer service to hotline calls and front desk.
• Handle and resolve customer enquiries and complaints.
• Ensure effective monitoring and resolution of complaints.

Skills

Good communication skills

Customer service oriented

Education

Diploma in all disciplines of study

Job description

Our client is a leading education platform in Southeast Asia, and the market leader in Singapore's premium tuition and enrichment sector.

Responsibilities:

• Deliver professional customer service to hotline calls and front desk walk-ins.
• Be the first point of touch with customers.
• Handle and resolving customers enquires and feedbacks.
• Ensure that complaints are monitored and resolved.
• Able to handle emergency situations/complains appropriately should the situation arises.

Requirements:

• Diploma in all disciplines of study.
• Candidates with experience in retail/hotel/tourism industry encouraged to apply.
• Ex Cabin Crew welcome to apply too.
• Good communication skills and customer service orientated attitude

Salary: $3,000 - $3,800

Working location: Centers island wide available (Will place you to a centre nearest to your home.)

Working hours: 5 days work week (3 weekdays + 2 weekend)

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Chan Zi Hui

EA Registration No.: R1220899

EA License No.: 25C2695