Customer Quality Senior Engineer

Proactively Drive Two-Way External and Internal Communication on Customer Quality aspects

Drive improvement in Customer Scorecards, develop plan to improve customer satisfaction and relationship.

Proactively develop plans with Account Teams to promote Quality and Operations process and product improvements to customers.

Understand business team and functional strategic plans and initiatives to drive quality communications to the customers.

Derive the voice of the customer regarding product, process, and quality systems and drive customer-desired improvements into Company.

Assist the execution of new product introduction (NPI) projects with the activities related to product quality in NPI & HVM stage. For new products need to calculate/set up control limit, support CE to set up spec., and transfer to be formal management system. When handing off to HVM line, need to review/update the CL with related functions regularly. Besides, based on rule, review our process capability, and record the result. Control plan also is the other activity related to NPI & HVM.

This position needs to make sure control plan is reasonable and can satisfy customer's requests, and needs to update/review the content if it's necessary.

Lead/support OOC/SPC abnormal investigations when highlighted by customer.

Work with internal stakeholders (raw material quality control, manufacturing line operation, process control, final product inspection) to drive effective preventive and corrective action, and close communication with customers.

Respond to Customer Issues Regarding Product Quality And Quality Systems

Investigation and resolution of product excursions.

Provide customer communication for complaints.

Complete corrective action reports for customer complaints.

Serve as primary point of contact for all quality-related issues from customers.

Support and follow up on Quality related PCN.

Accountable for customer quality report management.

Lead assigned customer site visits and customer on-site audits.

Support Account Teams on customer specification reviews and recommendations.

Complete customer control/notification limit review.

Coordinate with customer and Company to develop and implement eCoA system.

Requirement:

Degree in Engineering or related technical field; 5+ years work experience in wafer fab or related manufacturing environment. Customer quality experience a plus.

Technical

Strong statistical knowledge and background related to SPC; Engineering knowledge and experience with manufacturing, quality systems, and systematic problem solving;

Experience in Quality Management System and Audits, hands-on experience in setting up ISO9001 for factory, trained in ISO9001:2015; Six sigma or mini-tab software experience preferred; Experience with wafer fab or fab supplier or Chemical Mechanical Planarization (CMP) or deposition a plus.

Business

Demonstrated ability to lead customer communications and positively engage with them in difficult situations;

Strong understanding of etching, deposition, or CMP products and processes; Planning, prioritizing & goal-setting skills;

Ability to meet deadlines by creatively solving problems;

Ability to work effectively in a matrix organization;

Ability to multi-task, good organizational skills; Demonstrated ability to work effectively with international employees and customers;

Demonstrated ability to provide direction to peers and other employees;

Critical thinking skills; Demonstrated initiative, leadership, teamwork and customer orientation.

Computer

Proficient skills in a Microsoft Windows environment; Advanced skills in Excel, statistical software, SAP and LIMS a plus.

Travel

Occasionally.

Language

Fluent in English and Mandarin.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.

People Profilers Pte Ltd