Customer Quality Assurance

People Profilers; Singapore; On-site; SGD 27,000 - 33,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Quality Assurance Assistant Engineer to manage customer complaint processes and track supplier quality. The ideal candidate should have a relevant engineering qualification, 1-2 years of experience in product testing, and good communication skills. This role offers a salary of up to $2.5K in Singapore, with opportunities for career growth in a supportive environment.

Qualifications

• Min. 1-2 years experience in electrical/electronic product testing and qualification.
• Knowledge of ISO 9001:2015 QMS standard.
• Must be able to operate lab equipment.

Responsibilities

• Manage customer complaint processes.
• Track supplier quality and update results in SAP.
• Assist customers with technical inquiries.

Skills

Customer handling skills

Communication skills

Proficiency in Microsoft Word and Excel

Education

ITE or Diploma or Degree in Engineering (Electronics/Electrical)

Tools

SAP systems

Measuring equipment (caliper, visual scope, resistance checker, High voltage tester)

Job description

Customer Quality Assurance Asst. Engineer

• Salary up to $2.5K + AWS + VB
• Location: Tuas, Transport picks up CCK & Boon Lay MRT
• No experience is welcome

Responsibilities:

• Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customer's needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
• Track supplier quality by means of incoming inspection when required or arise from Customer complaints. Update results in theSAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
• Familiar with and comply withinternational cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
• Liaising with relevant departments to effectively close Customer complaints
• Maintain records in SAP
• Operate Laboratory test equipment when required
• Assist Customers with Technical enquiries e.g Product Test Reports, RoHS, REACH, CE
• Supplier claim processes and 8D report.
• Prepare and issue Customer Test Certificates & COC
• Assist in other daily activities related to the QA department as assigned by Superior.

Requirements:

• Min. ITE or Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
• Min. 1- 2 years experience in electrical/electronic product testing and qualification.
• Knowledge of ISO 9001: 2015 QMS standard.
• Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
• Prior experience in SAP systems is required for this role. Knowledge of cable product testing is an added advantage.
• Good customer handling skills and ability to communicate to all levels in the organization
• Proficient in Microsoft Word and Excel

Job Reference. L58R655R

Send in your updated CV (please include your current salary package with full breakdown and expected salary) to [e-mail] or call DID 6590 9739

Your interest will be treated in strict confidence.