Customer Project Manager

Bombardier; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Bombardier in Singapore seeks an experienced aviation Project Manager to lead maintenance programs for multiple aircraft. You will act as the primary customer liaison, coordinate quotes, approvals, and invoicing, and drive schedules from induction through delivery.

You will identify risks, manage constraints, and ensure compliance with local regulations and company procedures while delivering on-time, on-budget outcomes.

Qualifications

• Minimum 7 years of experience in aircraft heavy/line maintenance.
• Basic knowledge of NAA, EASA and Federal Aviation Regulations (e.g., part 91, 121, 135 & 145).
• Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
• Interpersonal, verbal and written communication skills.
• Planning and organizational skills to coordinate workload across multiple assignments.

Responsibilities

• Serve as customer primary point-of-contact for quotes, invoicing, updates and approvals.
• Perform project management for multiple aircraft, identifying risks and constraints.
• Develop and maintain a Gantt timeline and schedule through delivery and follow-up.
• Monitor workflow to keep work packages on schedule and within budget.
• Facilitate status meetings across departments and report progress to stakeholders.
• Support RTS after maintenance and contribute to margin analysis and warranty discussions.

Skills

Interpersonal skills

Verbal communication

Written communication

Planning

Organizational skills

Stakeholder management

Job description

What are your contributions to the team?

n your role, you will:

• Customer primary point-of-contact in communication, coordination, and follow-up action such as time/labor/material quotes (DAF approval), preliminary invoices (PPI) generated by planner, give progress updates, get customer approval and debrief on work packages (induction & output meetings), resolution of squawks, and address warranty issues (ODC & Customer Dispute) (SAP).
• Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints.
• Develop Time Line (Gant chart) and maintain schedule (Pivotal) through aircraft delivery and follow-up.
• Monitor and oversee work flow to ensure work package is on schedule and within budget. Ensure that work is performed in accordance with Singapore MOE/ Repair Station / Quality Manual, Site Operating Procedures.
• Facilitate status meetings with all departments and shops; update daily reports on status of aircraft and report to all relevant stakeholders.
• Support the team in returning aircraft to service (RTS) after maintenance.
• Produce maintenance and other employee reports as assigned (i.e., IW72/CN41, shortage sheet/zoom, and Autotime).
• Review, approve, and sign final customer invoice as needed (ZPRJ) (i.e., review margin analysis, warranty negotiations, and review of service orders (SVOs).
• Perform post work package activities (Pivotal), (i.e., customer follow-up calls, resolve customer issues after departure.
• Coordinate with customer concerning entertainment during site visit.
• Responsible for meeting or exceeding financial objectives on all projects.
• Encourage and promote a safe work environment by supervising a safety/security program which includes operation of support equipment, aircraft systems, 5S, general housekeeping and lean process.
• Any other adhoc assignment task by management.

How to thrive in this role?

As our ideal candidate,

• You have Minimum 7 years of experience in performing aircraft heavy/line maintenance.
• You hold Basic knowledge of applicable local regulation NAA, EASA and Federal Aviation Regulations, for example, part 91, 121, 135 & 145.
• You have Basic knowledge of aircraft maintenance inspection programs for business jet aircraft.
• You posses interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas and governmental agencies.
• You have verbal and written communication skills.
• You have planning and organizational skills necessary to coordinate workload around multiple assignments.