Customer Order Processing Executive (12-Month Contract)

Stafflink Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in the medical devices sector seeks a Customer Service Executive to enhance order management processes. This role involves coordinating with internal teams to ensure accurate order processing and exceptional service delivery to clients. Successful candidates will possess strong communication skills, a customer-first mindset, and relevant experience in the industry.

Qualifications

• 3 to 5 years of relevant experience in order management or customer service in medical device industry is preferred.
• Strong skills in managing order fulfillment and logistics coordination.

Responsibilities

• Verify Purchase Order pricing and enter Sales Orders into SAP or Oracle.
• Process, track, and monitor customer orders with attention to detail.

Skills

Order management

Customer service

Communication skills

Attention to detail

Relationship building

Education

Tertiary qualification in Business, Supply Chain, or related discipline

Tools

SAP

Oracle

Job description

• Location: Tai Seng

• Monday - Friday: 8.30AM - 5PM

Our client is a global leader in medical devices.

What You’ll Do

As a Customer Service Executive, you will be the cornerstone of our order management process, ensuring accuracy, efficiency, and exceptional service delivery to both internal teams and external clients. You’ll coordinate closely with Sales, Finance, Procurement, and Warehouse teams to support timely and accurate processing of orders and shipments.

Responsibilities:

• Verify Purchase Order pricing and enter Sales Orders into SAP or Oracle systems

• Process, track, and monitor customer orders with precision and attention to detail

• Monitor and manage daily order backlog status

• Liaise closely with Customer Service, Procurement, and Warehouse teams for real-time shipment updates

• Maintain strong coordination with inbound/outbound teams to manage and exceed customer expectations

• Work collaboratively with the Finance team to ensure accurate and timely invoicing

• Provide prompt and professional responses to customer phone calls and email inquiries

• Collaborate with the Sales team to foster long-term customer relationships and enhance satisfaction

• Continuously contribute to improving internal processes and customer service delivery

What You Bring

• A tertiary qualification in Business, Supply Chain, or related discipline

• 3 to 5 years of relevant experience in order management or customer service, preferably in the medical device industry

• Proficiency in SAP or Oracle for order entry, pricing verification, and order processing

• Experience managing order fulfillment, shipment tracking, and logistics coordination

• Excellent communication skills—both verbal and written

• A customer-first mindset and strong relationship-building skills

• High attention to detail, accuracy, and ability to work well under pressure in a fast-paced environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090